👤Manage My Profile

Overview

The Profile section in WhitePenguin is your personal account hub. It is split into two tabs:

• Profile Details — view your profile summary and manage your account settings (Personal Information, Address, and Password).
• Notification Preferences — choose which types of notifications you want to receive from the school.

You can also access your profile and key account actions directly from the bottom-left profile menu in the sidebar.

How to Access

Method 1: Via the sidebar

1. Log in to the WhitePenguin parent portal.

2. Click your name and avatar at the bottom-left of the sidebar (e.g., Blissy Merissa).

3. A pop-up menu will appear with options:

   • Profile — go to your full profile page
   • Reset Kiosk PIN — reset your child's check-in/out PIN
   • Notification Preferences — go directly to notification settings
   • Log Out — sign out of the portal

4. Click Profile to open the Profile page.

View Profile

The Profile Details tab shows a summary card on the left side with your key account information:

Account Settings

On the right side of the Profile Details tab, the Account Settings panel contains three editable sections, each with an Edit button.

Personal Information

Update your name, email address, and phone number.

To edit Personal Information:

1. Click the Edit button next to Personal Information.
2. The Edit Personal Information dialog will open with the following fields:

3. Make your changes.
4. Click Save Changes to apply, or Cancel to discard.

Address

Update your residential address.

To edit your Address:

1. Click the Edit button next to Address.
2. The Edit Address dialog will open with the following fields:

3. Make your changes.
4. Click Save Changes to apply, or Cancel to discard.

Password

Update your account password to keep your account secure.

To change your Password:

1. Click the Edit button next to Password.
2. The Change Password dialog will open with three fields:

3. Use the eye icon (👁️) on each field to toggle password visibility.
4. Click Change Password to save, or Cancel to discard.

Notification Preferences

The Notification Preferences tab lets you choose which types of notifications WhitePenguin sends you.

To access Notification Preferences:

1. Click the Notification preferences tab at the top of the Profile page.
2. The Notification Preferences section will load, showing all available notification types with toggle switches.

Available Notification Types

To update your preferences:

1. Toggle each notification type on or off using the toggle switch on the right.
2. Click Save Preferences at the bottom right to apply your changes.

Tips

• Keep your contact information up to date. Your phone number and email address are used by the school to reach you for important updates. Make sure they are current at all times.
• Upload a clear profile photo. A recognizable profile photo helps the school's staff identify you quickly during pick-up, drop-off, and in-person visits.
• Change your password regularly. For security, update your password every few months. Use a unique password that you don't use on other websites.
• Enable Attendance Alerts. These notify you the moment your child checks in or out of school — an important safety feature.
• Turn on Billing Notifications. This ensures you receive invoice alerts and payment reminders, helping you avoid overdue balances.
• Save preferences after making changes. Always click Save Preferences or Save Changes after editing any section — changes are not applied automatically.
• Access profile options quickly via the sidebar menu. Click your name at the bottom-left to access Profile, Reset Kiosk PIN, Notification Preferences, and Log Out without navigating away from your current page.

FAQs